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Privacy Policy for Francesca Green Acupuncture Limited.

Francesca Green Acupuncture Limited is committed to protecting your personal information and this privacy policy relates to the use of your personal information collected from you either in person, via the online enquiry from or information you give by letter, e-mail or over the telephone.
‘Personal information’ means any information that is capable of identifying you.

‘I’ means Francesca Green Acupuncture Limited.

I collect and process data because I have a legal obligation to do so and it is relevant to the care and service that I provide as an acupuncturist.

What information I collect and when:

I collect and process information when you telephone to make an enquiry or appointment, when you email me, when you send an enquiry via the website or if you visit the clinic in person.

At the point of enquiry or booking I may ask you for; 

Your name, date of birth, address, telephone number (either landline or mobile) and e-mail address.

At your appointment at the clinic, I will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.

I will also ask for information regarding any activities you undertake, your employment and any medication you take.

I will also record the findings of a physical examination.

How I use this information:

All information is kept electronically or in paper format in a file that directly relates to your episode of care. 

I use this information;

  1. To provide a legal record of any treatment or advice provided

  2. To ensure continuity of care

  3. To contact you with regard to your ongoing treatment including sending information by e-mail.

  4. I may pass information, with your permission, to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments or other Health and Care Professions.

  5. I may use your information for quality feedback purposes.

  6. I may use your information for audit purposes.

I do not pass on your information for commercial purposes.

I take all reasonable steps to ensure that our information is kept up to date.

It is your responsibility to inform me if any personal information changes.

How long do we keep personal information:

I have a legal obligation to retain records for 8 years after the conclusion of treatment.

If the record relates to a child or young person (under 18), the records must be kept until the patient’s 25th birthday or 8 years after death.

If the records relate to Pregnancy/Maternity care then they must be kept for 25 years after the birth of the last child.

How we protect your information:

I take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing.

Your rights:

You are entitled to a copy of the personal information held about you and to have any discrepancies rectified. You can do this by written request or by emailing

Changes to the privacy policy:

All changes will be notified on the website.

Francesca Green Acupuncture follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Francesca Green Acupuncture uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read What Are Cookies

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies

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